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Frequently Asked Questions:
What payment methods do you accept?
A: We accept Visa, Mastercard, Discover and American Express as well as Pay PAL.
How secure is NikkisBabyGifts.com?
A: At NikkisBabyGifts.com we use 128-bit encryption key over Secure Socket Layer (SSL) to provide the highest level of security. Also, our checkout is secured by Verisign SSL.
Do you share email addresses with other vendors or organizations?
A: Your personal information will remain confidential.This information will not be shared with anyone.
Can I add a gift message?
A.Gift Messages are free, but must be added during checkout.
Can I contact a customer service person if I have questions?
A. Yes, please check our contact page for email, phone and fax numbers.
Can you check on an order?
A. You can check on the status of an order by using the tracking system UPS /FEDEX provides when your product is shipped.
Can I make a return or exchange on a custom made purchase?
A. If the order is custom made(personalized) it cannot be returned or exchanged.
Do you ship to international addresses?
A. Not at the present time.
How long does it take to receive my custom made order?
A. Embroidered items will take at least 3-4 business days, Hand painted benches and foot stools usually take 3-5 weeks to create, paint, and ship.
Can I have my order placed for "rushed delivery"?
A. NO, custom made products take time and can not be rushed.Most gift baskets ship out in 1 business day, so rush delivery is not necessary.
What if I change my mind and need to change my order after if is submitted?
A. You need to call customer service right away and we will try and help you correct the order.
Where are you located? What are my delivery options?
A. We are located in New York, NY. We use UPS and Fedex to ship out all orders.
Can I add to an existing order?
A. It would depend on where your order was in the processing line, but call our customer service number and we will try to help you.
What happenes if an my item is out of stock? Will I be notified right away?
Last modified: November 2011